Privacy Policy

1. Who We Are

RoamMelb is a service operated by Juliet and Roland Hong Kong Limited, a company incorporated in Hong Kong. We sell travel eSIM data plans and related products at roammelb.com.

For any privacy-related enquiries, contact us at [email protected].

2. Information We Collect

When you place an order, we collect:

• Contact information — your name and email address
• Payment information — processed securely by Stripe. We never see or store your full card number.
• Order details — the eSIM plan you purchased and your destination
• Device information — basic browser and device data collected automatically (e.g. IP address, browser type) for security and analytics purposes

We do not collect your phone number, physical address, or government ID unless required by law.

3. How We Use Your Information

We use your information to:

• Process and fulfil your eSIM order
• Send your eSIM QR code and installation instructions by email
• Respond to your customer service enquiries
• Improve our website and services
• Comply with applicable legal obligations

We do not use your data for automated decision-making or profiling.

4. Third Parties We Work With

To deliver our service, we share limited data with trusted third parties:

• Stripe — payment processing. Your payment data is handled under Stripe's Privacy Policy.
• Airalo — eSIM fulfilment. Your email and order details are passed to Airalo to generate and deliver your eSIM. See Airalo's Privacy Policy.
• Cloudflare — website hosting and security. See Cloudflare's Privacy Policy.

We do not sell, rent, or trade your personal data with any other parties.

5. Data Retention

We retain your order information for up to 7 years to comply with Hong Kong tax and accounting regulations. You may request deletion of your data at any time, subject to these legal retention requirements.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at [email protected].

7. Cookies

Our website uses minimal cookies necessary for the site to function (e.g. shopping cart, session management). We do not use third-party advertising cookies. You can disable cookies in your browser settings, though this may affect checkout functionality.

8. Security

We use industry-standard security measures including HTTPS encryption and secure payment processing via Stripe. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact

For any questions about this Privacy Policy, please contact us:

Juliet and Roland Hong Kong Limited
Email: [email protected]
Website: roammelb.com